Given the particular nature of the proposed trips, the daily itineraries are considered to be a guideline. A series of variable factors while traveling (weather conditions, communication problems, etc.) may endanger the security of the participants and, for this reason, variations may occur to the programmed itineraries.
01 – Travel Contract and Responsibility
Bookings are regulated by the present general conditions, by the law n° 111 of March 1995, by the ECC directive n° 90/314, and by the law n° 1084 of 27/12/1977. In any case the Tour Operator responsibility will not exceed the limits foreseen by the above mentioned laws. In case of “force majeure”, the Tour Operator reserves the right to change hotels and holiday destinations with others nearby. The Tour Operator is not responsible for any damages caused by the client.
02 – Bookings
Bookings are subject to availability. Should the vacation you have chosen no longer be available a similar holiday will be proposed where possible. Booking details will be sent by fax or e-mail by the Tour Operator who will consider the booking confirmed only after having received a 30% deposit (or the full cost in case of “last minute” bookings) of the vacation. The Tour Operator is responsible for making sure that each part of the vacation booked is provided to a reasonable standard.
03 – Prices
Prices are quoted in $ dollars (USD).
04 – Equipment
For horse-riding trips we strongly recommend a hard hat to a current safety standard at all times when mounted. If you choose not to do so then it will be entirely at your own risk and Caballadas by Dolomite Mountains srl, cannot be held responsible for any injury.
05 – Payment Schedule
Booking will be confirmed upon receipt of a 30% deposit (or full cost in the case of “last minute” bookings).
Payment of the balance, according to the Tour Operator pro-forma invoice, is due no later than 60 days before departure for your trip.
Development fees paid will be applied to the final balance payment.
06 – Travel Documents
Travel documents will be sent (via fax or email address provided) by the Tour Operator only after having received the total amount of the invoice. Please do not forget your travel documents when you depart for Argentina.
07 – Cancellations and Refunds
At the time we receive written notice that you are willing to cancel your trip, the following fees will apply:
- 91 + more days prior to departure: 15%
- 61 to 90 days prior to departure: 30%
- 31 to 60 days prior to departure: 50%
- 30 days or less prior to departure: 100%
These charges are a percentage of the total cost of the booking. The days indicated are calculated from the trip departure date (not arrival date).
All cancellations must be made in writing.
08 – Changes to Your Booking
Once booked, changes to your trip are subject to a $50 change fee. Change requests made 15 days or less prior to departure are each subject to a $100 fee. These fees will be applied in addition to any other costs incurred because of the change.
Please note that itinerary changes due to the weather conditions are not included in the price.
09 – Complaints Regarding Booked Services
Claims can only be made by the client once the full cost of the holiday has been paid. However, any complaints should be reported immediately to the Tour Operator, in written form, during the holiday. If the complaint is not sorted out during the holiday period, a registered letter should be sent to the Tour Operator within 10 days of returning from your holiday. Dolomite Mountains s.r.l. has taken all reasonable care to make sure that all the services are provided to a reasonable standard and are provided as described in the itinerary. Dolomite Mountains s.r.l. is not responsible for any changes made by the supplier without proper information. Any suggestions from the client will be gladly accepted in order to improve the level of services and accommodation provided.
10 – Insurances
You must have your own travel insurance for the trip and we strongly recommend that you purchase trip cancellation / interruption insurance to protect your travel investment when you book your trip. We offer optional trip cancellation / interruption insurance through World Nomads at this web site: http://www.dolomitemountains.com/en/contact/travel_insurance.htm at a supplemental cost. It combines trip cancellation and interruption coverage (for covered reasons only), baggage loss protection, and medical coverage along with additional emergency evacuation coverage. Details, quotes, and purchase are available through our web site.
11 - Global Rescue
A special mention goes to the importance of ensuring that you are fully covered for Evacuation and Rescue services in case of need. Please remember that Caballadas is located in a remote area of Patagonia, hours away from the nearest hospital.
Dolomite Mountains requires Global Rescue to provide evacuation and advisory services to our clients when traveling. We strongly suggest purchasing a travel membership anytime you will be more than 100 miles from home. Both short term as well as annual memberships are available. Please use this link https://globalrescue.com/dolomitemountains/ or call Global Rescue directly and mention you are traveling with Dolomite Mountains. There are no restrictions on activities with a Global Rescue memberships.
It is important to note that Global Rescue is a membership organization and not an insurance company. While Global Rescue provides the industry’s best evacuation and advisory services, for complete protection while traveling, a membership should be combined with a travel insurance policy.
Global Rescue also offers IMG Signature Travel InsuranceSM, which is a great option to protect you from financial loss due to trip cancellation, trip interruption, emergency medical care, lost luggage, etc*. Trekking, climbing, biking, and off-piste skiing are covered with this insurance. To add a Signature Travel Insurance policy to an existing Global Rescue membership, please here https://ss.globalrescue.com/#!/travelinsurance/?rp=DolomiteMountains
For specific questions, please contact the member services department 24 hours a day by calling +1-617-459-4200 or emailing firstname.lastname@example.org. Be sure to mention that you are traveling with Dolomite Mountains so they can provide you with the best travel advice for your upcoming travels.
12 – Legal Jurisdiction
Both parties agree that the contract will be governed by the Italian law. Any dispute which may arise from either party’s obligations shall be subject to the exclusive Italian jurisdiction and to the exclusive competent authority of the Civil Court of Bolzano, Italy.
13– Warranty Fund
A warranty fund has been established by the ‘Presidenza del Consiglio dei Ministri’ (Italian Government Authorities) to safeguard the client in the case of Tour Operator insolvency or bankruptcy, safeguarding a holiday refund and repatriation of the clients if abroad.
14 – Technical Organization
Dolomite Mountains S.r.l. – Tour Operator